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REFUND POLICY

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Refund Policy

For all cancellations made more than 30 days in advance of the retreat's start date, we offer a full refund, excluding a 15% administrative fee of the total cost of the retreat.

Last-Minute Cancellations

Due to contractual commitments and the advance payments required for the realization of the retreat, we cannot offer refunds for cancellations made less than 3 days in advance. This includes changes in the schedule or in the leadership team that do not affect the overall quality and delivery of the retreat.

Retreat Changes Policy

We reserve the right to make changes to the itinerary, location, or facilitators of the retreat in order to maintain or improve the quality of the event. Any changes will be communicated to participants as early as possible, ensuring transparency and minimizing any inconvenience.

Force Majeure Policy

In the event of unforeseen circumstances such as severe illness, natural disasters, or any other force majeure event that prevents the retreat from taking place on the scheduled dates, we will offer participants the option to reschedule their attendance for a later date or to use the credit for future events organized by us. Our priority is the safety and well-being of all involved.

Registration Transfer

We understand that plans can change. If you find yourself unable to attend the retreat, we allow the transfer of your registration to another person. To do this, it is necessary to notify us at least 8 days before the start of the retreat, providing the full details of the new participant.

Claims Process

In the event that a refund is approved, the process can take between 15 to 20 business days to complete. Please note that additional charges may apply, depending on the circumstances of the cancellation and the administrative costs incurred. Our team will be available to guide you through this process and answer any questions you may have.

Photographs and Video Recordings

At Joy, Dance & Healing, we seek to capture and share magical moments from our retreats to inspire others and document our transformative experiences. We reserve the right to take photographs and make video recordings during the Retreat. These images and videos could be used on our website, our social networks and provided to our collaborating partners for promotional and archiving purposes. By participating in the retreat, participants provide consent to be photographed and recorded.

We understand the importance of the privacy and comfort of our participants. If you prefer not to be photographed or recorded, we invite you to notify the person in charge at the location, before the recordings are made. We fully respect your decision and will ensure that your experience is comfortable and respectful of your personal preferences.

Accommodation Reservation and Cancellation Contiditions

For those participants making accommodation reservations through us for the Retreat, it is important to note that the same specific booking and cancellation conditions apply.

At Joy, Dance & Healing, we aim to offer transformative and enriching experiences for all our participants. We understand that plans can change and unexpected situations may arise. Below, our refund policies are detailed to ensure clarity and fairness for both participants and the organization:

Special Discounts Policy

Eligibility for Discounts

Special discounts are intended exclusively for participants who demonstrate financial need. We invite those who can pay the full price to do so, thus supporting the inclusivity of our event.

Requests after Full Payment

We understand that the introduction of discounts after some participants have paid the full price can cause concerns. However, these discounts are extraordinary measures for specific cases and do not apply retroactively to previous registrations.

We understand that some individuals may face financial difficulties that prevent them from paying the full price of the retreat. In these cases, and at the discretion of the organization, we can offer special prices or discounts to ensure that our retreat is accessible to those who need it most.

In the event of exceptional circumstances or dissatisfaction with changes in the retreat's schedule, we invite participants to discuss their concerns directly with us. Our commitment is to work together to find a friendly solution that, as far as possible, satisfies both parties, respecting the established policies.

Dispute Resolution 

We deeply appreciate your understanding and support in complying with these policies, designed to ensure the viability and exceptional quality of our retreats. Every decision we make seeks to balance fairness for all participants and the sustainability of the events we organize.

Appreciation for Your Understanding

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